Policies and Statements

Your rights and responsibilities

As health care providers, the staff of EACH recognise the partnership we have with our clients. Because that partnership is important to us, we try to create an atmosphere of mutual trust and respect. As a result the following client rights and responsibilities demonstrate our commitment to this partnership.

View your rights and responsibilities

Protecting your privacy

All EACH employees are legally and ethically obliged to keep your personal and sensitive information private and secure. Sometimes, this information will need to be discussed with other employees directly involved in providing your services to make sure you get the best of care. Only authorised employees will access your information.

View privacy statement

Complaints and Feedback

We value your feedback, compliments, complaints, ideas and suggestions. To submit feedback or a complaint please fill in the online form within this page. We will respond as soon as possible.

View the complaints and feedback form

Accessing Health Records at EACH

The Health Records Act 2001 (Victoria) (the HRA Act) gives individuals a right of access to their personal health information held by any organisation in the private sector in Victoria, in accordance with Health Privacy Principle 6 (HPP6).

Click here for more information and to request your records

Reconciliation Action Vision Statement

For true reconciliation to be achieved, EACH believes that past injustices against Aboriginal and Torres Strait Islander peoples must be acknowledged. We need to come to an honest understanding of our history as Australians and the resulting intergenerational trauma for Aboriginal and Torres Strait Islander peoples.

View the Reconciliation Action Vision Statement

Abuse and Neglect Statement

EACH is committed to ensuring that all people have the right to live their lives free from abuse, neglect and exploitation.  We take very seriously our duty of care to ensure that our clients are not exposed to any form of abuse or other forms of harm when accessing any of our services.

View the Abuse and Neglect statement

Child Safe Commitment

Children have the right to feel safe and be safe. EACH has a commitment to creating a child safe culture and maintaining a child safe and child friendly environment. The following statement acknowledges EACH’s commitment to child safety.

All children who come to EACH have a right to feel and be safe.  EACH is committed to the safety and well-being of all children whether they are direct service recipients or indirectly linked to our services such as children of clients or carers. The welfare of children and young people will always be our first priority. We aim to create a child safe and child friendly environment where all children are valued and heard, are safe and protected.

View the Child Safe Policy