Access and Support program

The Access & Support program offers individual support to CHSP or HACC PYP eligible people who require assistance accessing services due to barriers experienced because of their diverse needs.

This program has a focus on dementia but will not exclude other people with diverse needs. This includes frail elderly people; or younger people with a disability who do not meet access for NDIS who wish to continue living at home.

The program aims to assist people who are having problems accessing services due to memory loss or dementia, culturally and linguistically diversity, living in remote or isolated areas, people experiencing financial disadvantage including those who are homeless or at risk of homelessness.

This program offers:

The Access and Support program:

  • provides information about services that can help the person remain living at home
  • form a bridge between the client and service providers
  • support the client to independently access the service system
  • actively engaging with services such as MAC, ACAS, CDAMS and social activity groups to work collaboratively to facilitate improved client access
  • strong focus on facilitating access to social activities.


Who can access this program?

People who have difficulties accessing CHSP/ HACC PYP services due to their diverse needs.

The person has to have barriers to accessing services themselves due to the following 5 diversity issues; Memory loss or dementia, Culturally and linguistically diverse, Aboriginal and Torres Strait islander, living in remote or isolated areas, people experiencing financial disadvantage (including those who are homeless or at risk of homelessness).

What does it cost?

This program is free.

When can this program be accessed?

‚ÄčThis program can be accessed Monday to Friday, 9:30am to 4:30pm.

How can you access this program?

For more information please contact us on 1300 003 224.

Groups and Programs:


Supported by the Australian Government Department of Health. Visit the Department of Health website ( for more information.