Mental Health Community Intake

The Mental Health Community Intake service is a central access point for people with a severe mental illness, their carers and family, and referrers  seeking community mental health services in the Northern, Inner Eastern, Eastern and South Eastern regions of Melbourne, to access community mental health services.

This is not a crisis service. For urgent issues requiring emergency response, please call:

  • Police/Ambulance 000

  • Crisis Assessment Team 1300 721 927

  • Lifeline 13 11 14

This program offers:

  • screening and determination of eligibility of new consumers for services;
  • screening and determination of prioritisation of needs of eligible consumers;
  • referral of eligible consumers to appropriate providers for a comprehensive intake assessment;
  • provision of screening information to service providers, e.g. safety factors, family/carer support, current consumer supports;
  • follow-up of referrals made to service providers to ensure efficient consumer access to services across the region;
  • provision of self-management support and follow-up services to eligible consumers who are placed on a needs register for service;
  • information and referral to other appropriate health and support services for ineligible consumers;
  • convening of the Regional Bed-Based Selection Panel for Youth/Adult Residential Rehabilitation and Supported Accommodation Services.

Who can access this program?

People between 16 to 64 years who have a disability attributable to a diagnosed psychiatric condition, resulting in permanent impairment(s) resulting in substantially reduced function in communication, social interaction, learning, self care and/or self management living in the North, Inner Eastern, Eastern or South Eastern regions of Melbourne.

What does it cost?

This program is free.

When can this program be accessed?

​​This program can be accessed Monday to Friday, 9:00am to 5:00pm.

How can you access this program?

For more information please contact us on 1300 785 358.