What We Ask And Why

At EACH, we want to make sure you get the best possible service.

To do this, we need to ask you lots of questions and some of those questions are going to seem quite personal — that’s because they are! Knowing a little more about you will help us to provide the best support.

At EACH we want to make sure our workplace is welcoming, inclusive and culturally safe for all customers.


The first thing you need to know is that EACH has strict rules about privacy.

There are laws about how your personal information can be collected and stored and all our staff understand exactly what that means.

Just so you know:

  • Your personal information is securely stored on our computer system
  • Only authorised EACH staff can access that information
  • Our staff will not share any of your sensitive, personal information without your consent unless they believe there are risks to you or another person.

Questions for you

When we first speak to you, we will ask information like your name, date of birth and contact details.

We may also ask:

  • Whether you’re Aboriginal or Torres Strait Islander
  • Your preferred language and cultural identification
  • Your gender identity and sexual orientation, and what pronouns you use.

The purpose of these questions is to ensure we can engage with you in a culturally safe and respectful way.

You don’t have to answer these questions. You can prefer not to say and that’s totally ok.

Depending on what’s going on for you right now, and what services you think you’re going to need, we might also ask:

  • Do you have any physical or mental health needs that require support?
  • If you use alcohol or any other drugs?
  • Your current housing situation.

Knowing this information will help us make sure you get the right services and referrals for you.

If you have any questions or concerns, a staff member will be happy to discuss them.

Contact us

For more information on our privacy policy, or how we access and store customer information, please contact: 1300 003 224 send us an email here.

EACH embraces diversity and welcomes all people.

Got feedback or want to get in touch? Contact Us
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