The Children's Contact Service provides a safe, neutral and child-focused venue for supervised visits and changeovers to occur between children and their parents and other significant persons in the child's life.

The Service aims to minimise a child's exposure to conflict or unsafe situations when parents are separating or have separated.

During the supervised time a qualified Children's Contact Service Worker is present with the parent and child at all times. The worker will observe all interactions. They will be in hearing distance of all conversations and intervene if necessary to ensure the visit is emotionally and physically safe and comfortable for the children.

Usually, Supervised Visits occur at regular intervals (fortnightly) and are for a 2-hour duration. This depends on the needs of the family and the demands on the service.

Staff work with families to encourage positive interaction between children and their parents and to support the strengthening of these relationships. A key objective of a CCS is to assist families to move to self-management of their arrangements.

This program offers:

​The Children’s Contact Service in Ringwood provides a safe, neutral and child-focused venue for:

  • Assessment and intake, including child familiarisation.
  • Supervised visits
  • Changeovers
  • Reports for court

Who can access this program?

This service is available to families who require a significant other in a child’s life to have supervised time or facilitated changeovers.

Prior to applying to use the service, families need to plan for arrangements after their time at the Service and assess their level of ability to pay for the level of intervention they require.

What does it cost?

This service is a full fee recovery program. Families are required to fund the cost of service provision, payable in advance. Contact the Centre for details or visit

When can this program be accessed?

This service is available ​Thursday and Friday – 9:00 am to 5:00 pm and Saturday – 9:30am to 5:30pm.

How can you access this program?

For more information please contact us on 1300 00 3224 or (03) 9259 4188.

Groups and Programs: