Our commitment to you

We are committed to being a customer centric organisation. Our broad definition of customer means we are inclusive of all people who interact or engage with us, either externally or internally. Our customers include consumers, clients, participants, patients, carers, the community, stakeholders, partners, staff, volunteers and members.

OUR VISION

Everyone should have the power to live well.

OUR MISSION

To deliver health and support services that improve lives and strengthen communities.

OUR VALUES

WE CARE

We welcome you with empathy and hope.

We believe making change is possible for everyone.

WE LISTEN

We take time to learn about you, your experience and your culture.

We work with you and the people important to you, to build the right support.

WE LEARN

We evaluate our actions and always seek to improve.

WE DELIVER

We do what we say we’re going to do.

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