Coronavirus (COVID-19) Update

Coronavirus (COVID-19) and Keeping Safe

We are facing an unprecedented situation as we all work together to reduce the impact of COVID-19 on our community.

At EACH, we are closely monitoring this evolving situation and are following all advice and directives from health departments and agencies. We are working with both Commonwealth and State Governments on reducing the spread of COVID-19 in the community.


Coronavirus (COVID-19) Screening Clinics

In response to the outbreak of COVID-19 in the community, EACH is proud to have worked with Eastern Health and Eastern Melbourne Primary Health Network to establish Screening Clinics for Coronavirus (COVID-19). We are currently providing COVID-19 testing in Ringwood, Ferntree Gully, Lilydale and Yarra Junction.

If you or a loved one are experiencing COVID-19 or flu-like symptoms, please contact us to be tested for COVID-19 on 1300 219 449.


Delivering Essential Services

At this time, we are continuing to deliver the following range of essential services:

Allied Health: services for people with significant health compromises such as diabetes, pain, functional impairment or co-morbid conditions.

Medical/Nursing Services: services include certain sexual and reproductive health services as well as health services for vulnerable clients such as refugees, homeless, youth, people with mental illness or Aboriginal and Torres Strait Islander people and other priority groups.

Dental: services are limited with a focus only on delivering emergency dental services. View full details HERE.

Childcare: services will continue to operate as per direction from the Department of Health and Department of Education and Training (Vic).

Direct Support (NDIS & My Aged Care): direct support for essential services that include showering, hygiene, medication administration, meal preparation, feeding, dressing and other personal care requirements.

For all other types of support such as general community access, shopping, support for social gatherings, alternative arrangements to deliver support will be implemented that include phone welfare checks, shopping and delivery by a support worker and other phone based support.

headspace: one-to-one services will continue to operate from our Knox, Narre Warren, Dandenong and Port Macquarie centres.

Counselling Services: services will continue through telephone and online support and limited face-to-face counselling. Counselling includes General Counselling, Alcohol & Other Drug Counselling, Gambler’s Help and Family Violence.

Residential Services: services will continue for our Drug and Alcohol Residential Rehabilitation services and our Youth Residential Rehabilitation (Mental Health) services.

Needle and Syringe Exchange Program: services will continue.

Clients will be contacted directly regarding any cancellations of appointments.


Groups are temporarily suspended

To help reduce the risk of COVID-19 spreading in the community, we are suspending all group programs until further notice.

We understand that many participants that attend our groups may be isolated and are vulnerable in this time of need, our dedicated teams will endeavour to keep in touch with clients and carers via telephone support.

Please follow our social media pages and our website as advice may change as the COVID-19 situation evolves.

For more information please contact our Service Access Team on 1300 003 224.


What we are doing to keep you safe

The health and well-being of our clients, staff and the wider community remains our highest priority.

We have implemented measures that bolster our existing Health Safety and Wellness protocols that include:

  • Increased cleaning schedule focusing on high volume touchpoints
  • Increased hand sanitiser available at our centres
  • Pre-screening of all people accessing the services in accordance with Department of Health guidelines
  • Any staff who are returning from overseas are asked to self-isolate for 14 days upon their return
  • Waiting room configurations to allow for social distancing on site
  • Temperature checks (fever screening) will be made before anyone can enter a centre.

What you can do

We are asking people not to attend our services if they have any of these symptoms:

  • Fever
  • Cough
  • Sore throat
  • Shortness of breath

We are also asking people not to attend our services if they have travelled internationally in the past 14 days or had contact with someone diagnosed with or suspected of having coronavirus in the 14 days.

It’s important that we continue to follow the tips below on reducing the risk of infection and taking care of yourself and those around you.

Reduce your risk of coronavirus_Poster

Download Poster HERE.

It is recommended that people maintain a distance of 1.5 meters from others and maintain social distances whilst going about essential day to day activities.

Please get in touch if you require further information about our services or if you would like to reschedule an appointment via 1300 003 224 or

For further information and updates on COVID-19 visit

If you have any concerns whatsoever, please contact your Doctor or the National Coronavirus Information Line: 1800 020 080.

Call 000 for emergencies only.


We understand that this is a time of heightened anxiety for many in the community and we encourage you to practice self-care.

Some ways you can do this is by:

  • Eat a balanced diet
  • Stay active with regular exercise
  • Be smoke free
  • Connect with friends and family, even if it’s online or over the phone
  • Reduce stress
  • Take time out for yourself, do activities you enjoy
  • Get plenty of sleep
  • Take care of your mental health
  • Reduce or eliminate alcohol and other drugs
  • Regularly visit your health professionals if needed

View more tips around wellbeing here.

Got feedback or want to get in touch? Contact Us
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