Coronavirus (COVID-19) Update & Services

Coronavirus (COVID-19) and Keeping Safe

We are facing an unprecedented situation as we all work together to reduce the impact of COVID-19 on our community.

At EACH, we are closely monitoring this evolving situation and are following all advice and directives from health departments and agencies. We are working with both Commonwealth and State Governments Departments on reducing the spread of COVID-19 in the community.

If you are attending an EACH site, we need your help to keep you, our staff and the community safe from COVID-19. You can help reduce the risk of COVID-19 spreading by:

✔️ wearing a face mask; as there are times when receiving a service where physical distancing can be difficult;
✔️ maintaining physical distancing where possible – stay 1.5 metres away from other people;
✔️ wash your hands regularly and utilise our sanitising stations on-site;
✔️ practice good hygiene – cough/sneeze in a tissue or your elbow and avoid touching your face;
✔️ if you have any symptoms, no matter how mild, get tested and stay home.

If we are visiting you at home or in the community, we also ask that you follow these steps to ensure safety.

We all have a role to play in ensuring the health and safety of our community. By following these simple messages, we can reduce the risk of transmission and keep our community safe.


Customer COVID Positive Notification

If at any time you engage with our services and then test positive to COVID-19, we request that you notify us via the form below. The information gathered will assist the our COVID Exposure Response Team (CERT) to assess the impact on our services and address any actions required.

View COVID Positive Notification Form



COVID-19 Screening Clinics 

In response to the outbreak of Coronavirus (COVID-19) in the community, we have established Coronavirus (COVID-19) Screening Clinics across the outer eastern region of Melbourne. We are currently providing COVID-19 testing in Ringwood, Lilydale and Yarra Junction. If you or a loved one are experiencing COVID-19 or flu-like symptoms, please get tested.



COVID-19 Vaccination Clinics 

As part of Australia’s COVID-19 Vaccination Program, we are pleased to be an approved vaccination provider for the COVID-19 vaccines for the Outer-East and South-East of Melbourne and the wider community. We are providing COVID-19 vaccinations at our clinics in Ringwood and Pakenham.



Delivering Essential Services

We are continuing to deliver our wide range of essential services that include:

Allied Health Services: services for people with significant health compromises such as diabetes, pain, functional impairment or co-morbid conditions.

Medical/Nursing Services: services include certain sexual and reproductive health services as well as health services for vulnerable clients such as refugees, homeless, youth, people with mental illness or Aboriginal and Torres Strait Islander people and other priority groups.

Dental Services: services are limited with a focus only on delivering emergency dental services. View full details HERE.

Childhood Intervention Services: services continue through face-to-face, telephone and online support.

Childcare: services continue to operate as per direction from the Department of Health and Department of Education and Training (VIC).

Direct Support (NDIS & My Aged Care): direct support for essential services continue, including showering, hygiene, medication administration, meal preparation, feeding, dressing, other personal care requirements and community access – where and when it is safe to do so.

Mental Health Services: services continue through face-to-face, telephone and online support.

headspace: one-to-one services continue to operate from our Knox, Narre Warren, Dandenong and Port Macquarie centres.

Counselling Services: services continue through face-to-face, telephone and online support. Counselling includes General Counselling, Alcohol & Other Drug Counselling, Gambler’s Help, Financial Counselling and Family Violence.

Residential Services: services continue for our Drug and Alcohol Residential Rehabilitation services and our Youth Residential Rehabilitation (Mental Health) services.

Needle and Syringe Exchange Program: services continue.

Clients will be contacted directly regarding any cancellations of appointments.


Groups programs

To help reduce the risk of COVID-19 spreading in the community, our face-to-face group programs are limited until further notice. Some groups are continuing online via Zoom.

We understand that many participants that attend our groups may be isolated and are vulnerable in this time of need, our dedicated teams will endeavour to keep in touch with clients and carers via telephone support.

Please follow our social media pages and our website as advice may change as the COVID-19 situation evolves.

For more information please contact us on on 1300 003 224.


What we are doing to keep you safe

The health and well-being of our clients, staff and the wider community remains our highest priority.

We have implemented measures that bolster our existing Health Safety and Wellness protocols that include:

  • Increased cleaning schedule focusing on high volume touchpoints
  • Increased hand sanitiser available at our centres
  • Pre-screening of all people accessing the services in accordance with Department of Health guidelines
  • Any staff who are returning from overseas are asked to self-isolate for 14 days upon their return
  • Waiting room configurations to allow for social distancing on site
  • Temperature checks (fever screening) will be made before anyone can enter a centre.

Please get in touch if you require further information about our services or if you would like to reschedule an appointment via 1300 003 224 or

For further information and updates on COVID-19 visit

If you have any concerns whatsoever, please contact your doctor or the National Coronavirus Information Line: 1800 020 080.

Call 000 for emergencies only.


We understand that this is a time of heightened anxiety for many in the community and we encourage you to practice self-care.

Some ways you can do this is by:

  • Eat a balanced diet
  • Stay active with regular exercise
  • Be smoke free
  • Connect with friends and family, even if it’s online or over the phone
  • Reduce stress
  • Take time out for yourself, do activities you enjoy
  • Get plenty of sleep
  • Take care of your mental health
  • Reduce or eliminate alcohol and other drugs
  • Regularly visit your health professionals if needed

View more tips around wellbeing here.

Partners In Wellbeing – Mental Health Support

It’s natural to feel a range of emotions, such as stress, worry, anxiety or feeling low during events like the COVID-19 pandemic.

If you are not coping or have been feeling distressed, anxious or down, help is available through the Partners in Wellbeing service. The service offers free one-on-one support to help you improve your wellbeing, develop strategies to cope and provide emotional support when and as you need it. View full details at

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