API is a free mental health program that provides individual counselling/psychological therapy and structured group sessions for people of all ages (i.e., preschool to elderly) with, or at risk of developing a mental illness.

API is not a crisis response service and does not provide emergency mental health advice or support.  In case of emergency call 000.

Who delivers API:

The API team consists of highly trained Psychologists and Mental Health Social Workers with expertise in child and youth mental health, refugee and migrant mental health, LGBTIQ mental health, crisis recovery, trauma, and family and couple therapy. The API Mental Health Team is highly experienced in treatment of a wide range of psychiatric disorders including but not limited to complex trauma and anxiety, depressive, substance use, and personality disorders. 

What is the referral process:

You can either call South Eastern Melbourne Primary Health Network (SEMPHN) Mental Health Intake on Ph: 1800 862 363 (business hours only) OR you can ask your GP or anyone that's supporting you - a worker, friend, or loved one - to make a referral on your behalf.

If you're not sure whether you can get API services or other free mental health services in your area, please call SEMPHN Mental Health Intake on Ph: 1800 862 363 (business hours). The team can also tell you about, or link you to other services that might be right for you.

API services are part of Mental Health Stepped Care which means you can 'step up' into more intensive services, or 'step down' into less intensive services, as your mental health needs change.

API is supported by funding from the Australian Government under the South Eastern Melbourne PHN

This program offers:

  • Individual counselling/psychological sessions based on individual circumstances and clinical needs.
  • Access to both individual and structured skill-based group sessions.
  • Outreach sessions based on individual circumstances.
  • Family (for children aged up to 17 years at time of referral) and couple therapy.
  • Access to free interpreters.

Who can access this program?

– Anyone with symptoms of, or who are at risk of mental illness
– People with a diagnosis of mental illness
– People of all ages
– People at risk of suicide
– People who would benefit from short to medium term counselling and psychological services
– Anyone with a health care card or is not able to afford or get into similar services
– People who live, work, or have their social and medical networks in South Eastern Melbourne

What does it cost?

There is no cost for this program

When can this program be accessed?

Monday to Friday 9:00 AM to 5:00 PM. Sessions are also available out of business hours.

How can you access this program?

For more information please contact us on SEMPHN Mental Health Intake - 1800 862 363.

Groups and Programs:

Groups: for information for upcoming groups please contact EACH 1300 003 224