Are you experiencing financial difficulty?
We are partnering with Anglicare Victoria to provide a free, confidential and non-judgemental Financial Counselling Service to people experiencing financial hardship and living in the Eastern region of Melbourne.
Are you making promises to pay amounts you can’t afford?
Are debt collectors continuously ringing, writing or coming to your home?
Are you struggling to buy food or pay bills?
We can provide you with options and explain the consequences of each option.
Our Financial Counsellors can support you with information and advice to help you develop the skills, knowledge and confidence to take control of your financial situation. This includes support with managing debt collectors, mortgages, loans, leases, Centrelink debts, utility bills, fines and more.
We work with Anglicare Victoria to provide quality services and positive outcomes for clients. We operate a “no wrong door” policy, so by contacting us, we will ensure that the best available support is provided.
Our offices are in Ringwood, Boronia, Lilydale, Healesville, Yarra Junction, Box Hill, and Clayton.
Coronavirus (COVID-19) and Keeping Safe
In line with current measures to limit the spread of COVID-19, counselling is still available through telephone or online support on private and secure networks with limited face-to-face services. Please contact us for more information: 1300 003 224.
This program offers:
- Assessment of your financial situation;
- Options if you can’t pay bills, fines, debts or mortgages;
- Advocating on behalf of /or assist people to negotiate payments of debt with creditors;
- Assisting with money management strategies;
- Providing information on your rights and responsibilities with your creditors;
- Information about bankruptcy;
- Information about possible government assistance;
- Information about your legal rights in regard to rights and responsibilities for consumer credit;
- Referring to the other specialist services where appropriate.
what we do not do
- Provide loans for debt repayment;
- Take over your finances or deal directly with money;
- Offer investment advice;
- Do tax returns.
What should you bring?
- Loan contract;
- Debt statements, demands, bills, etc;
- Any documents relating to your debts;
- Letters from creditors;
- Details of Centrelink and/or income from all sources;
- A list of creditors.
Who can access this program?
This program is available to people affected by financial hardship living in the Eastern region of Melbourne.
What does it cost?
This program is free to eligible clients.
When can this program be accessed?
This program can be accessed Monday to Friday, 9:00am to 5:00pm.