Welcome

You have the right to feel safe, respected and heard. Learn more about how we deliver services that put your wellbeing first – and how we protect your privacy and uphold your rights.

We welcome your feedback. Find out how to share your experience and how we use feedback to improve.

To give you the best support, we’ll ask a few important questions. This helps us understand your situation and connect you with the right care.

If you bring a child to our service, we take special care to protect their wellbeing. We follow strict safety standards and always put children first.

Victorian laws help us share information to keep people safe and well. We’ll always handle your information with care and explain how it’s used.

We’re committed to upholding the Aged Care Statement of Rights — supporting your independence, dignity, privacy, and connection to what matters most.

If you're receiving aged care services, we follow the Aged Care Code of Conduct. This sets clear standards for how we deliver your care with respect, dignity and fairness.

If you're receiving services via the Commonwealth Home Support Program (CHSP), your personal information is protected by law, including by the Commonwealth Privacy Act.