At Each, we believe everyone belongs. Our disability charter is more than a statement, it’s a promise. We’re committed to creating spaces where people with disabilities feel respected, supported, and empowered to live life on their own terms.
This charter sets out the rights of people with disabilities when accessing Each services, and guides how we work every day. Inspired by global best practice and shaped by the voices of our community, it’s our way of making sure everyone can access the support they need to thrive.
What is the disability charter?
A charter is a statement about the rights of a group of people. The Each disability charter explains the rights that people with disabilities have when they access services through Each. It also provides overall principles the guide the work that we do at Each with people with disabilities.
Why does Each have a disability charter?
At Each we are committed to creating an inclusive and supportive environment for people with disabilities. Our aim is to ensure that everyone can access the support they need to lead fulfilling and independent lives.
How was the charter created?
Our charter has been written with the guidance of different documents, including the principles of the United Nations Convention on the Rights of Persons with Disabilities (CRPD), the National Disability Insurance Scheme (NDIS) and Each’s own values.
What are your rights?
As a customer of Each you have the right to:
- Provide feedback or raise a complaint about how you feel you have been treated. You have the right to do this without being worried about this negatively impacting you.
- You can call 1300 003 224 to provide feedback.
- Find out more about the different ways to leave feedback.
- Have access to services that meet your needs. You also have the right to stop using services at any time.
- Receive information about your rights and responsibilities in an easy-to-read format,
- Receive support from qualified and experienced workers. These people can support you with your choices and assist you to achieve hopes or goals.
What principles guide our work?
- Respect and dignity. We respect your dignity and individual autonomy. This means that we respect your freedom to make your own choices, even if this choice involves a personal risk. We respect your independence to take control of your life.
- Non-discrimination and equity. We actively call out all forms of discrimination. We make sure that you can access our services and opportunities, no matter your background or disability.
- Inclusion and participation. We promote full participation and inclusion in society that enables people with disabilities to engage in all aspects of community life.
- Respect for difference and acceptance. We embrace diversity and acceptance. People with disabilities are an important part of human diversity and should be valued for their unique contributions.
- Equality of opportunity. We know that people have different circumstances related to disability, gender, sexuality, age, family, lifestyle choices, and cultural and spiritual beliefs and practices. We work to make sure that everyone has an equal opportunity to reach their full potential.
- Accessibility. We are dedicated to making our services and facilities accessible to all. We work to remove barriers that may stop individuals from accessing the support they need.
- Respect for children with disabilities. We value the rights of children with disabilities. We support their development and respect their identities. We support children with disabilities to have a say in what care and support their receive.
- Freedom from abuse, neglect and exploitation. We provide an environment where individuals can live without abuse, neglect and exploitation.
- Your rights (self-determination). We support people with disabilities to understand their rights, make their own choices and advocate for themselves. We make sure that this doesn’t negatively impact how they are treated.
How do we work?
Our PACES Framework underpins how we deliver high-quality care and services for every person, every time. PACES means Person Centred, Accessible, Connected, Effective and Safe Services
“At the heart of Each…is a core belief that everyone should be able to easily access safe, accessible, effective, person-centred and connected care, and that this care is reliable and consistent everywhere, every time - ‘services you can trust’.”
How does PACES guide our work?
- We design and deliver our services guided by the values, beliefs and situations of people accessing our services.
- We support people to meaningfully participate in decisions and to form partnerships with their service providers.
- We create services that are readily available and easy to find.
- We make people feel welcome and safe.
- Our services work together to achieve shared goals.
- We provide the right services, delivered by the right people, at the right time, in the right way.
- We support clients to achieve the right outcomes from their services.
- We make sure that our services are free from discrimination, neglect or isolation.
How are people with a disability included in our work?
- Their insights and experiences help to make sure that services meet their needs and ensure their preferences are considered in all aspects of service delivery.
- We involve people with disabilities in decision-making processes related to our work. This includes in the development, planning, and evaluation of our services.
- We regularly consult our Consumer, Carer and Community Advisory Committee. This group of service users provides feedback to make sure that our work is informed by the ideas and perspectives of those who use our services.
Contact us
For more information about our disability charter, you can: